Shipping policy
Shipping Destinations
We proudly ship worldwide.
If your country is not available during checkout, please contact us at robert.smith@bertiesblocks.com and we'll be happy to provide a shipping quotation.
Delivery Times
Estimated delivery times after dispatch:
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 1–3 business days |
| Europe | 2–7 business days |
| USA & Canada | 2–5 business days |
| Australia & New Zealand | 4–8 business days |
| Rest of World | 3–10 business days |
Please note these are estimates and may vary due to customs clearance or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout unless free shipping is stated on the product page.
Tracking
Once your order has been dispatched you'll receive an email containing your tracking number so you can follow your shipment every step of the way.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes or brokerage fees imposed by your country's customs authority.
These charges are the responsibility of the buyer unless otherwise stated on the product page.
Unfortunately we have no control over these fees and cannot predict their amount.
Delivery Address
Please ensure your delivery address is correct before placing your order.
If an incorrect address is supplied and the parcel is returned to us, additional shipping charges may apply before the order can be resent.
Damaged Deliveries
Please inspect your artwork as soon as it arrives.
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photographs of the packaging
- Photographs of the damage
We'll work with you quickly to resolve the issue.
Lost Parcels
If your tracking shows no movement or you believe your parcel has been lost, please contact us.
We'll investigate with the courier and keep you informed until the issue is resolved.
Signature on Delivery
Many orders require a signature upon delivery to ensure your artwork arrives safely.
If you're unavailable, the courier may attempt redelivery or leave collection instructions.
Questions
If you have any questions regarding shipping, please contact us at:
Berties Blocks
Email: robert.smith@bertiesblocks.com